Tenant Maintenance FAQs
Welcome to our Maintenance FAQs. We’re glad you’re here! Taking care of your home is essential, and we're committed to partnering with you to ensure your living space remains comfortable and safe. Please remember, timely reporting of any maintenance issues not only helps in preserving the quality and value of your property but also ensures that small concerns are addressed before they turn into larger problems. We encourage you to use your portal to report any issues as soon as they arise. Thank you for helping us maintain a great environment for everyone!
To Log in to your Online Portal:
- Scroll to the left panel and select “Maintenance” and then “request maintenance”.
- Provide a description of the issue (max 950 characters) and select the type of issue you are experiencing, which is suggested based on the description you enter.
- Answer any clarifying questions that may appear to provide more details about the issue and add any photos or files pertinent to the maintenance issue.
- ou may indicate your availability by providing preferred times for our vendor’s consideration, or mark the issue as urgent.
- Submit the maintenance request.
Once submitted, the work order will be logged on the Maintenance section where you will find the records of your open and completed maintenance requests.
Our Commitment to You:
We use trusted vendors to ensure that your maintenance items are resolved quickly. To do so, we need your help in communicating to us as much as possible about the issue including photos and videos if necessary. This is why when you submit a maintenance request, we may follow up with additional questions before dispatching a vendor. The faster you respond to us, the faster we can get the work order process going.
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Emergency vs Non-Emergency Maintenance Request
An Emergency maintenance request is something that involves imminent damage/destruction to the property such as running water, or threat to life. An inconvenience is not an emergency.
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Home Maintenance Tips for Tenants
- Regular Cleaning: Keep your living space clean. Regular dusting, vacuuming, and mopping can prevent damage and deterioration of surfaces.
- Report Leaks Immediately: Water damage can worsen quickly. Report any leaks, no matter how small, to your maintenance team immediately.
- Maintain Drains: Avoid clogging by not disposing of grease, coffee grounds, or other substances that can block drains. Use a hair catcher in bathroom drains to prevent blockages.
- Care for Appliances: Clean and maintain appliances according to the manufacturer's instructions. This includes tasks like cleaning the lint trap in your dryer, checking refrigerator coils, and descaling the coffee maker.
- Prevent Mold: Keep areas prone to moisture, such as bathrooms and kitchens, well-ventilated. Use exhaust fans and keep surfaces dry to prevent mold growth.
- Respect Plumbing: Only flush toilet paper down the toilet and avoid flushing anything else that could cause blockages. There is no such thing as a “flushable wipe” - regardless of what the package says.
- Window Maintenance: Ensure windows are sealed properly to avoid drafts and moisture entry. Report any issues with window locks or seals to maintain security and insulation.
- Careful Decorating: Use removable hooks to hang pictures and decorations without damaging walls. Consult your lease agreement for guidelines on modifications or additions.
- Lighting: Replace burnt-out light bulbs with the appropriate wattage for the fixture. This helps maintain good lighting and safety in your home.
- Seasonal Checks: Be proactive with seasonal maintenance such as lawn care, landscaping, and cleaning gutters.
- Use the HVAC Appropriately: When it is very hot or cold outside, avoid extreme settings (e.g., turning the AC to 60 when it's 100 degrees outside). This can strain the HVAC system and may cause damage.
By following these tips, tenants can contribute significantly to the upkeep of their rental property and enjoy a safer, more comfortable living environment.
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Tenant feedback
An Emergency maintenance request is something that involves imminent damage/destruction to the property such as running water, or threat to life. An inconvenience is not an emergency.
After each work order you will receive a survey. Please answer it honestly. We cannot improve what we do not know about.