How do you screen tenants?
We do a search for credit, eviction, judgement, bankruptcy, employment and rental verification.
Do I get to pick my tenant?
We do not allow owners to have a say in who gets placed in their home. The property management company is liable for all fair housing regulations and therefore, the property management company will make the final decision. Our goal is for the landlord to not have to worry about property management – that’s why you hire us!
Should I allow pets?
We recommend that you allow pets in the home. If a tenant wants a pet, they are going to get one regardless of what our policy is. It’s better than we can regulate it from the beginning.
Can’t I just use my sales agent to manage my home?
Property management is a whole different field of real estate. We recommend you use a company that specializes in property management that is up to date on the VRLTA and participates in educational activities. Frequently, sales agents only focus on the sale where there is a larger income for a one time transaction and aren’t experts in property management.
How long does it take to hear back from you?
Emails are generally returned within a few hours while calls are returned within 24 business hours. We hold ourselves to a higher standard with communication and are not one of the property management companies you need to reach out to multiple times over the course of a week to get a response.
What is your required escrow amount?
We keep $400 in your repair escrow account. If a repair exceeds that amount, we will email you to get approval prior to doing any work, unless it is deemed an emergency and time is of the essence.